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Special Terms — Starter+ Plan (Lifetime Promotional Offer)

Effective: 6 Aug 2026

These Special Terms govern the “Starter+” promotional Plan offered by Flownally sp. z o.o. (“Provider”) and form an integral part of, and are supplementary to, the General Terms of Service available at flownally.com/terms-of-service (the “General Terms”) and the Refund and Cancellation Policy available at flownally.com/refunds (the “Refund Policy”). Capitalized terms not defined in these Special Terms have the meanings given to them in the General Terms.

In the event of a conflict between these Special Terms and the General Terms or the Refund Policy with respect to the Starter+ Plan specifically, these Special Terms shall prevail. All other matters remain governed by the General Terms and the Refund Policy in full.

1. The Starter+ Plan

  1. “Starter+” is a promotional Plan made available by the Provider on a limited basis pursuant to General Terms sec. 17.10.
  2. The Starter+ Plan combines the feature set of the Provider’s “Professional” Plan, as described on the Website at flownally.com/pricing and flownally.com/features (as may be updated from time to time), with the Active Contacts allowance of the Provider’s “Starter” Plan, as set out in sec. 2 below.
  3. As of the Effective Date, the Starter+ Plan includes: (a) unlimited Users; (b) all messaging channels supported by the Provider, including WhatsApp, Instagram, and Messenger; (c) the omnichannel shared inbox; (d) customer profiles, tags, and custom fields; (e) automated journeys and welcome messages; (f) the no-code chatbot builder; (g) free personalized onboarding; (h) API access; and (i) e-mail and call support.
  4. The Starter+ Plan does not include: separate team inboxes, advanced multi-step automation, campaigns and broadcast messaging, priority support, or a dedicated account manager. These features remain available exclusively as part of the Provider’s “Ultimate” Plan.
  5. The specific features included in the Starter+ Plan are those generally offered under the Professional Plan from time to time. The Provider may modify, add to, or remove features of the Professional Plan, and correspondingly of the Starter+ Plan, pursuant to General Terms secs. 8.4 and 19.

2. Active Contacts and Overage Fee

  1. The Starter+ Plan includes up to one hundred (100) Active Contacts per calendar month, consistent with the allowance of the Provider’s Starter Plan.
  2. “Active Contact” means a unique end-user with whom the Client’s Account exchanges at least one message, inbound or outbound, within a given calendar month, as further defined and calculated pursuant to the Website’s then-current documentation.
  3. Active Contacts exceeding the monthly allowance set out in sec. 2.1 above will be billed at a rate of USD $0.10 (ten U.S. cents) per additional Active Contact, consistent with the Starter Plan’s standard overage rate published on the Website from time to time.
  4. Overage Fees under sec. 2.3 above constitute a Fee for the purposes of General Terms sec. 7 and shall be billed and payable on a monthly basis in arrears, using the payment method on file with the Client’s Account.
  5. The Provider reserves the right to adjust the Active Contacts allowance or the overage rate specified in this sec. 2 for future Clients. Any such adjustment shall not apply retroactively to a Client who has already purchased the Starter+ Plan, except as required to reflect a change made generally to the Starter Plan’s published overage rate.

3. Fee and Payment

  1. Access to the Starter+ Plan is granted in exchange for a single, one-time Fee of USD $199 (the “Starter+ Fee”), payable in full at the time of purchase pursuant to General Terms sec. 7.
  2. Unlike the Provider’s standard subscription Plans, the Starter+ Fee is not a recurring charge. Subject to sec. 2 (Active Contacts and Overage Fee) and sec. 4 (Duration) of these Special Terms, no further Fee is due for continued access to the Starter+ feature set.
  3. For the avoidance of doubt, Refund Policy sec. 2 (Free 14-Day Trial) and sec. 3 (Subscription Cancellations), which describe recurring subscription billing, do not apply to the Starter+ Plan. Sec. 5 below of these Special Terms governs refund and withdrawal rights specific to the Starter+ Plan.

4. Duration (“Lifetime” Access)

  1. Subject to the Client’s continued compliance with the General Terms and these Special Terms, access to the Starter+ Plan’s feature set continues for as long as the Provider continues to generally offer that feature set as part of the Services.
  2. If the Provider decides to discontinue the Starter+ feature set in its entirety, the Provider will give Clients holding a Starter+ Plan at least three (3) months’ prior notice, together with reasonable information about any available migration path to another Plan.
  3. Nothing in this sec. 4 guarantees the availability of the Services, the Website, or the Provider’s business operations for any particular period. General Terms sec. 8 (Quality and Availability of Services) and sec. 12 (Liability of the Provider) apply to the Starter+ Plan in full.
  4. “Lifetime” refers only to the duration described in sec. 4.1 above and does not create any obligation on the part of the Provider beyond those set out in the General Terms and these Special Terms.

5. Refunds and Withdrawal

  1. The Starter+ Fee is a one-time payment, not a subscription. The Provider offers a fourteen (14) calendar day refund window from the date of purchase, during which the Client may request a refund of the Starter+ Fee in accordance with Refund Policy sec. 4.4 (Discretionary Refunds), without needing to demonstrate a defect in the Services.
  2. Where applicable law grants the Client, as a Consumer or Sole Entrepreneur, a statutory right of withdrawal, Refund Policy sec. 4.2 and General Terms sec. 15 apply in addition to, and take precedence over, sec. 5.1 above.
  3. Refund requests shall be submitted pursuant to Refund Policy sec. 6. Approved refunds are processed within fourteen (14) calendar days to the original payment method.
  4. A refund of the Starter+ Fee terminates the Client’s access to the Starter+ Plan and the underlying Contract with immediate effect.

6. Availability and Promotion Terms

  1. The Starter+ Plan is offered on a limited basis to no more than one hundred (100) Accounts (the “Cap”), subject to the Provider’s right under sec. 6.5 below to increase the Cap or make additional Starter+ Accounts available. The Provider may close the Starter+ Plan to new purchases at any time before the Cap is reached, including without notice, pursuant to General Terms secs. 17.10 and 19.
  2. Once the Cap is reached, or the Starter+ Plan is otherwise closed to new purchases, the Provider may, at its sole discretion, offer a further promotional Plan on different terms and at a different Fee. Nothing in these Special Terms obligates the Provider to do so.
  3. The Starter+ Plan may not be combined with any other discount, promotion, or offer, unless expressly stated otherwise by the Provider in writing.
  4. The Starter+ Plan is available only to new Clients who do not hold an active subscription to another Plan at the time of purchase, unless the Provider expressly agrees otherwise in writing.
  5. The Provider reserves the right, at its sole discretion and at any time, to increase the Cap set out in sec. 6.1 above, whether for a limited period or otherwise, and to make additional Starter+ Accounts available beyond the original Cap. Any such increase may be offered on the same terms as these Special Terms or on different terms, including a different Fee, Active Contacts allowance, or Overage Fee rate, as published by the Provider on the Website at the relevant time. An increase of the Cap under this sec. 6.5 does not affect the Fee, Active Contacts allowance, or Overage Fee rate applicable to a Client who purchased the Starter+ Plan before the increase.

7. Upgrades

  1. A Client holding the Starter+ Plan may upgrade to the Provider’s “Ultimate” Plan, or any other Plan then offered by the Provider, at any time.
  2. Where a Client upgrades pursuant to sec. 7.1 above, the Starter+ Fee already paid is not refunded, and the Client will pay the difference between the Starter+ Fee and the Fee applicable to the new Plan, calculated in accordance with the Provider’s then-current published pricing and upgrade terms.
  3. Downgrading from the Starter+ Plan to the standard Starter Plan, or cancelling the Starter+ Plan otherwise than pursuant to sec. 5 above, does not entitle the Client to any refund of the Starter+ Fee.

8. Relationship to the General Terms

  1. These Special Terms form an integral part of the General Terms, as contemplated by the definition of “Special Terms” in General Terms sec. 2.19.
  2. Except as expressly modified by these Special Terms, all provisions of the General Terms and the Refund Policy apply in full to the Client’s use of the Starter+ Plan.
  3. The Provider may modify these Special Terms in accordance with General Terms sec. 19. Any modification will not affect the Fee, Active Contacts allowance, or Overage Fee rate applicable to a Client who has already purchased the Starter+ Plan, except as expressly permitted under sec. 2.5 or sec. 4.2 above.