One shared inbox
Manage WhatsApp, Messenger, Instagram, and SMS conversations in one workspace.
One connected context
See customer information, chatbot activity, automated messages, and team replies together.
One continuous flow
Move between automation, human support, and follow-up without losing the thread.
Explore features ↓
Feature overview
See what’s included in Flownally
Find the feature you need or explore how everything works together.
Shared team inbox and conversation history
Manage WhatsApp, Messenger, Instagram, and SMS conversations in one inbox, with customer, chatbot, automation, and team messages visible in the same thread.
Customer profiles and contact management
Import, search, filter, tag, and organize contacts with custom fields and conversation history.
Visual journey builder
Create no-code journeys with triggers, messages, waits, follow-ups, conditions, and events.
Quick automations and templates
Set up common customer communication scenarios without building from scratch.
No-code chatbot builder
Build interactive conversations with quick replies, rich messages, conditions, and intent detection.
Human handoff and automatic routing
Route conversations to the right team and continue with the full history visible.
Soon
Campaigns and follow-ups
Reach the right customers with timely campaigns and follow-ups based on their data, activity, and journey stage.
API and Integrations
Connect customer communication with your other tools, events, and systems.
Soon
Reporting and Analytics
Understand how conversations, automations, campaigns, and teams are performing.
One conversation in action
See how a product question turns into a repeat purchase
Follow one WhatsApp conversation from the first product question to a relevant reorder reminder. Each step builds on the same conversation history and customer context.
M1
Marc
New conversation
Marc
Which coffee beans would work best with a Sage Barista Pro?
M1
Marc
New conversation
Marc
Which coffee beans would work best with a Sage Barista Pro?
01 · Shared Team Inbox
A customer asks a product question
Marc is interested in buying, but he needs help choosing the right product. His WhatsApp message appears in the shared inbox together with the customer information available to the team.
Shared InboxCustomer ProfileConversation History
M
Marc
Handled by chatbot
Marc
Which coffee beans would work best with a Sage Barista Pro?
Best Coffee Roastery chatbot
What type of coffee do you usually make?
EspressoMilk-based drinksBoth
02 · No-code Chatbot Builder
The chatbot narrows down what the customer needs
Instead of showing Marc every available coffee, the chatbot starts with one simple question. Quick replies make it easy to provide the information needed for a more relevant recommendation.
Chatbot BuilderQuick RepliesWait for Reply
M
Marc
Routed to Milk Coffee Advisors
Marc
Which coffee beans would work best with a Sage Barista Pro?
Best Coffee Roastery chatbot
What type of coffee do you usually make?
EspressoMilk-based drinksBoth
Marc
Milk-based drinks
Best Coffee Roastery chatbot
Which milk-based coffee do you usually make?
CappuccinoFlat whiteLatte
Marc
Flat white
Preference added: Flat white
Routed to: Milk Coffee Advisors
03 · Conditional Logic and Routing
Each answer moves the conversation down the right path
Marc’s first choice opens a more specific set of options. When he selects flat white, Flownally saves the context and routes the conversation to the team that handles milk-based coffee recommendations.
Conditional LogicCustomer TagsAutomatic Routing
M
Marc
Assigned to Alex · Coffee Advisor
Marc
Which coffee beans would work best with a Sage Barista Pro?
Best Coffee Roastery chatbot
What type of coffee do you usually make?
EspressoMilk-based drinksBoth
Marc
Milk-based drinks
Best Coffee Roastery chatbot
Which milk-based coffee do you usually make?
CappuccinoFlat whiteLatte
Marc
Flat white
Preference added: Flat white
Routed to: Milk Coffee Advisors
Assigned to: Alex
Alex · Coffee Advisor
For flat whites made with a Sage Barista Pro, I’d recommend our Brazil House Blend. It has enough body to cut through the milk while keeping the cup smooth and balanced.
You can find it here:
bestcoffeeroastery.example/brazil-house-blendMarc
Thanks!
04 · Human Handoff
A product advisor takes over with the full context
Alex already knows which machine Marc uses and that he prefers flat whites. There is no need to repeat the same questions. The advisor can move directly to a specific recommendation and share a product link.
Human HandoffTeam InboxShared Context
M
Marc
Journey started: First coffee order
Marc
Which coffee beans would work best with a Sage Barista Pro?
Best Coffee Roastery chatbot
What type of coffee do you usually make?
EspressoMilk-based drinksBoth
Marc
Milk-based drinks
Best Coffee Roastery chatbot
Which milk-based coffee do you usually make?
CappuccinoFlat whiteLatte
Marc
Flat white
Preference added: Flat white
Routed to: Milk Coffee Advisors
Assigned to: Alex
Alex · Coffee Advisor
For flat whites made with a Sage Barista Pro, I’d recommend our Brazil House Blend. It has enough body to cut through the milk while keeping the cup smooth and balanced.
You can find it here:
bestcoffeeroastery.example/brazil-house-blendMarc
Thanks!
Event received: order_created
Journey started: First coffee order
Best Coffee Roastery
Your Brazil House Blend order is confirmed. When it arrives, start with a 1:2 coffee-to-water ratio. We’ll also send you a short guide to help you adjust the grind.
05 · Visual Journey Builder
The purchase starts the next part of the customer journey
When Marc completes the order, the order_created event reaches Flownally. His customer profile is updated, and the appropriate post-purchase journey starts automatically. The confirmation and useful product guidance appear in the same conversation thread.
Custom EventsCustomer TagsJourney BuilderWhatsApp Templates
M
Marc
Journey started: First coffee order
Marc
Which coffee beans would work best with a Sage Barista Pro?
Best Coffee Roastery chatbot
What type of coffee do you usually make?
EspressoMilk-based drinksBoth
Marc
Milk-based drinks
Best Coffee Roastery chatbot
Which milk-based coffee do you usually make?
CappuccinoFlat whiteLatte
Marc
Flat white
Preference added: Flat white
Routed to: Milk Coffee Advisors
Assigned to: Alex
Alex · Coffee Advisor
For flat whites made with a Sage Barista Pro, I’d recommend our Brazil House Blend. It has enough body to cut through the milk while keeping the cup smooth and balanced.
You can find it here:
bestcoffeeroastery.example/brazil-house-blendMarc
Thanks!
Event received: order_created
Journey started: First coffee order
Best Coffee Roastery
Your Brazil House Blend order is confirmed. When it arrives, start with a 1:2 coffee-to-water ratio. We’ll also send you a short guide to help you adjust the grind.
3 weeks later
Best Coffee Roastery
Running low on Brazil House Blend?
Reorder the same coffee or see similar coffees for milk-based drinks.
Reorder the sameSee similar coffees
Marc
Reorder the same.
One conversation. Every next step connected.
06 · Campaigns and Follow-ups
A relevant reminder brings the customer back
Marc receives a replenishment message when he may genuinely be ready to reorder. The recommendation reflects the product he bought and the preferences collected earlier in the conversation.
When he replies, the message returns to the same WhatsApp inbox and can continue with automation or a team member.
CampaignsSegmentationFollow-ups
From product question to repeat purchase - without losing the context between steps.
The inbox, chatbot, customer profile, routing, journeys, and campaigns work around the same conversation. Automation handles repeatable steps, while the team joins when individual advice can move the customer closer to a decision.
See how Flownally could work for your customer journey
Shared Team Inbox
Keep every customer conversation in one clear place
Bring WhatsApp, Messenger, Instagram, and SMS into one shared inbox. Your team can respond without switching apps, losing context, or wondering what has already been sent.
Included features
Shared inbox · Conversation history · Media · Reactions · SMS · WhatsApp templates
What you can do:
- Manage conversations from connected channels in one workspace
- Send text, images, videos, files, reactions, and template messages
- See customer, chatbot, journey, and team messages in the same thread
- Search and filter conversations that need attention
- View customer details and custom fields beside the conversation
Automation and human replies stay visible in the same conversation.
M
Mark
Assigned to Alex
Mark
Which coffee beans would work best with a Sage Barista Pro?
Best Coffee Roastery chatbot
Which milk-based coffee do you usually make?
Flat whiteAssigned to Alex · Coffee Advisor
Alex · Coffee Advisor
For flat whites, I’d recommend our Brazil House Blend. It stays smooth and balanced through the milk.
Customer Profiles | Contact Management
See the customer behind every message
Every conversation is connected to a customer profile. Your team sees who the customer is, what happened before, and which information may be relevant to the next reply.
Included features
Contact import · Tags · Custom fields · Channels · Activity · Conversation history
What you can do:
- Add contacts individually or import them in bulk
- Search and filter contacts by channel, tag, status, or activity
- Add tags that reflect customer interests, needs, or lifecycle stage
- Create custom fields that match the way your business works
- Use customer data in journeys, chatbot paths, and campaigns
Your team starts with context, not an empty message window.
Visual Journey Builder | Quick Automations | Conditional Logic
Turn repeat work into a journey that runs every time
Build customer journeys without code. Decide what starts the journey, which message is sent, how long Flownally should wait, and what should happen based on customer data or activity.
Included features
Triggers · Follow-ups · Conditions · Tags · Events · HTTP requests
What you can do:
- Start journeys based on customer activity, conversation events, data changes, or custom actions.
- Send automated messages and follow-ups
- Pause a journey for a set time, date, or customer event
- Update tags and split contacts into different paths with conditional logic
- Exchange data with external systems through HTTP requests
Common use cases
Unfinished conversation follow-ups · Post-purchase guidance · Reorder reminders
Build the process once. Let Flownally keep it moving.
Add block
Choose what happens next
Search blocks
Blocks
6 availableTriggerStart the journey
Send messageContinue the conversation
WaitPause until the right time
ConditionCreate a decision path
Update tagSave customer context
HTTP requestConnect another system
No-code Chatbot Builder · Intent Detection · Human Handoff
Automate predictable conversations without losing the human touch
Create chatbots that answer common questions, collect information, understand intent, and guide customers to the right next step. When the conversation needs personal attention, your team can take over with the full context intact.
Included features
Rich messages · Quick replies · Conditions · Intent detection · Tags · Handoff
What you can do:
- Send text and rich messages with interactive buttons
- Create different paths based on customer answers
- Detect message intent and route the customer accordingly
- Transfer the conversation to a team
- Connect the chatbot to external systems
- See the complete chatbot conversation inside the shared inbox
Automation handles the structure. Your team keeps control.
Add block
Choose what happens next
Search blocks
Blocks
6 availableMessageSend text or media
Quick repliesOffer ready-made answers
QuestionCollect a customer answer
ConditionBranch the conversation
IntentUnderstand what they need
Human handoffBring in the right teammate
Human Handoff · Automatic Routing · Team Management
Get the right conversation to the right person
Transfer a conversation to the relevant team when the customer needs individual help. Previous chatbot messages, collected answers, and contact details remain visible, so the team can continue without asking the customer to start again.
Included features
Teams · Roles · Routing · Handoff · Shared context
What you can do:
- Route incoming conversations to the relevant team
- Transfer chatbot conversations with their full history
- Organize workspace members into teams
- Manage member roles and access
- Monitor automated conversations and step in when needed
The customer keeps moving. Your team knows when to join.
M
Mark
Assigned to Alex
Best Coffee Roastery chatbot
Which milk-based coffee do you usually make?
CappuccinoFlat whiteLatte
Mark
Flat white
Preference added: Flat white
Routed to: Milk Coffee Advisors
Assigned to: Alex
Alex · Coffee Advisor
For flat whites made with a Sage Barista Pro, I’d recommend our Brazil House Blend.
Campaigns · Segmentation · Follow-ups
Keep the conversation going after the first purchase
Use customer context to send relevant, permission-based messages throughout the relationship. Reach the right customers based on their tags, profile information, previous conversations, and position in the journey.
Included features
Audiences · Segmentation · Templates · Scheduling · Replies · Reporting
What you can do:
- Build audiences using tags, custom fields, channels, and activity
- Send targeted messages to selected customer groups
- Personalize messages using available customer information
- Schedule campaigns and follow-ups
- Continue customer replies in the Shared Team Inbox
Common use cases
Post-purchase campaigns · Replenishment reminders · Review requests · Product recommendations · Reactivation campaigns
The goal is not to send more messages. It is to send the right message when it can help the customer move forward.
Audience
Flat white customers
First purchase
Last purchase: 21–35 days ago
MAJ
Message preview
Running low on Brazil House Blend?
Reorder the same coffee or see similar coffees for milk-based drinks.
Reorder the same
See similar coffees
Results / replies
Sent128
Delivered121
Replied34
Reorder the same.
API Access · HTTP Requests · Custom Events · Website Widgets
Connect conversations with the rest of the customer journey
Flownally can exchange information with the tools and systems your business already uses. Trigger actions, update customer data, and connect communication to events happening outside the inbox.
Included features
API · Events · Webhooks · HTTP requests · Widgets
What you can do:
- Connect external systems through Flownally’s API
- Send HTTP requests from journeys and chatbots
- Define custom event types
- Use external events to start or influence a customer journey
- Add messaging entry points to your website
Customer communication stays connected to what is happening elsewhere in your business.
Ecommerce platform
order_created
Flownally journey
First coffee order
WhatsApp confirmation
Order confirmed
HTTP request / profile update
First-time customer
Reporting · Journey Performance · Campaign Analytics
See what keeps conversations moving
Understand how conversations, journeys, campaigns, and team activity are performing. Use the data to improve response speed, follow-up, automation, and customer experience.
Included features
Conversations · Journeys · Campaigns · Channels · Team activity
What you can do:
- Monitor conversation activity across channels
- Review how customers progress through journeys
- See which automated paths are completed
- Track campaign engagement and responses
- Review team activity and workload
Improve the journey based on what customers actually do.
Conversations by channel
Last 30 days
WhatsApp68%
Messenger19%
Instagram8%
SMS5%
Journey completion
42%
Started100%
Message sent86%
Reply received61%
Completed42%
Campaign engagement
Mon
Tue
Wed
Thu
Fri
Sat
Team activity
18
Open
42
Assigned
96
Resolved
FAQ
Frequently asked questions
Find quick answers about Flownally’s channels, inbox, automation, chatbots, integrations, and free trial.
What is Flownally?
Flownally is a customer communication and automation platform that connects WhatsApp, Messenger, Instagram, and SMS in one system. It gives teams a shared inbox, customer context, no-code journeys, chatbots, and human handoff — so every conversation can move smoothly from the first question to follow-up and repeat purchase.
Is Flownally only a chatbot?
No. Flownally connects chatbots with a shared team inbox, customer profiles, automated journeys, routing, and human support. Automation can handle predictable steps, while your team can take over when a conversation needs individual attention.
Which messaging channels does Flownally support?
Flownally brings WhatsApp, Messenger, Instagram, and SMS conversations into one shared workspace. Your team can manage messages from connected channels without switching between separate apps.
Can I see chatbot, automation, and team messages in the same conversation?
Yes. Messages sent by the customer, chatbot, automated journey, and team members remain visible in the same conversation thread. This gives your team the context it needs before replying or taking over from automation.
Can I build automated customer journeys without code?
Yes. Flownally’s Visual Journey Builder lets you create journeys with triggers, messages, waits, follow-ups, tags, conditions, events, and HTTP requests. Journeys can start based on customer activity, conversation events, data changes, or custom business actions.
Can a chatbot transfer a conversation to a person?
Yes. A Flownally chatbot can transfer a conversation to the relevant team when human help is needed. Previous messages, collected answers, and available customer details remain visible, so the team can continue without asking the customer to start again.
Can I import and manage customer contacts?
Yes. You can add contacts individually or import them in bulk, then search, filter, and organize them using tags and custom fields. Each contact profile can include available customer information, activity, and previous conversations.
Can Flownally connect with other tools and systems?
Yes. Flownally provides API access, custom events, HTTP requests, and website messaging entry points. External events can start or influence a journey, while Flownally can exchange information with other systems.
How does the 14-day free trial work?
You can use Flownally free for 14 days. A payment card is required to start, but you will not be charged until the trial ends. Cancel before the end of the 14-day period and you will pay nothing.
Keep every customer conversation moving
Start with one channel and one journey. See how Flownally helps your team manage messages, automate follow-up, and stay connected to customers over time.
Start your 14-day free trial
Book a 20-minute demoNo charge today. Full access from day one.