Legal
Subprocessors
Flownally uses a small number of trusted providers to run its service. This page lists the providers that process personal data on behalf of our clients (sub-processors), as described in our Data Processing Addendum. It also lists, for transparency, services that clients connect themselves and providers we use for our own business.
Changes to this list
We notify clients by email or in the platform at least 30 days before adding or replacing a sub-processor. Clients can object on reasonable data protection grounds within 14 days of the notice, as described in Section 5 of the Data Processing Addendum. Questions: contact@flownally.com.
Sub-processors
Google Cloud EMEA Limited (Ireland)
- Service
- Google Cloud hosting
- Purpose
- Application servers, databases, file storage
- Location
- Frankfurt, Germany; backups in the EU
- Transfer safeguard
- Not applicable (EU)
Google Cloud EMEA Limited (Ireland)
- Service
- Vertex AI
- Purpose
- Conversation summaries and chatbot intent detection
- Location
- EU
- Transfer safeguard
- Not applicable (EU)
Google Cloud EMEA Limited (Ireland)
- Service
- Cloud CDN
- Purpose
- Delivering media files in conversations
- Location
- Frankfurt; temporary cached copies worldwide
- Transfer safeguard
- Data Privacy Framework (EU, UK and Swiss); SCCs as fallback
Google Cloud EMEA Limited (Ireland)
- Service
- Cloud Logging and Monitoring
- Purpose
- Operating and troubleshooting the service
- Location
- EU
- Transfer safeguard
- Not applicable (EU)
Google Cloud EMEA Limited (Ireland)
- Service
- Google Workspace
- Purpose
- Handling support requests by email
- Location
- EU
- Transfer safeguard
- Not applicable (EU)
| Provider | Service | Purpose | Location | Transfer safeguard |
|---|---|---|---|---|
| Google Cloud EMEA Limited (Ireland) | Google Cloud hosting | Application servers, databases, file storage | Frankfurt, Germany; backups in the EU | Not applicable (EU) |
| Google Cloud EMEA Limited (Ireland) | Vertex AI | Conversation summaries and chatbot intent detection | EU | Not applicable (EU) |
| Google Cloud EMEA Limited (Ireland) | Cloud CDN | Delivering media files in conversations | Frankfurt; temporary cached copies worldwide | Data Privacy Framework (EU, UK and Swiss); SCCs as fallback |
| Google Cloud EMEA Limited (Ireland) | Cloud Logging and Monitoring | Operating and troubleshooting the service | EU | Not applicable (EU) |
| Google Cloud EMEA Limited (Ireland) | Google Workspace | Handling support requests by email | EU | Not applicable (EU) |
Services you connect
These services work under your own account and agreement with each provider. They are your providers, not Flownally’s sub-processors.
Meta
- Service
- WhatsApp Business Platform, Messenger, Instagram
Twilio
- Service
- SMS
Text S.A.
- Service
- LiveChat
Genesys
- Service
- Genesys Cloud
360dialog GmbH
- Service
- WhatsApp Business API
| Provider | Service |
|---|---|
| Meta | WhatsApp Business Platform, Messenger, Instagram |
| Twilio | SMS |
| Text S.A. | LiveChat |
| Genesys | Genesys Cloud |
| 360dialog GmbH | WhatsApp Business API |
Other providers
These providers process data about our own clients and users, such as accounts and billing, as described in our Privacy Policy.
Google Cloud (Identity Platform)
- Purpose
- User sign-in
- Location
- Global
Brevo
- Purpose
- Account emails
- Location
- EU
Stripe
- Purpose
- Payments and invoicing
- Location
- Ireland, United States
Paddle
- Purpose
- Merchant of record
- Location
- United Kingdom
Google Analytics
- Purpose
- Product analytics, only with consent
- Location
- Including the United States
| Provider | Purpose | Location |
|---|---|---|
| Google Cloud (Identity Platform) | User sign-in | Global |
| Brevo | Account emails | EU |
| Stripe | Payments and invoicing | Ireland, United States |
| Paddle | Merchant of record | United Kingdom |
| Google Analytics | Product analytics, only with consent | Including the United States |